Refund policy

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

If your order arrives damaged or with a verified manufacturing defect, please contact us within 7 days of delivery at help@hautemahjong.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and of the packaging

Return Eligibility:

• Must be approved by Haute Mahjong before being sent back.
• Items must be unused, unopened, and returned in their original packaging and shrink wrap.
• Include all original packaging, inserts, accessories and components
• Be returned within the timeframe provided by our customer service team

Unauthorized returns will be refused and returned to the sender.

Shipping costs:
Customers are responsible for return shipping costs unless the return is the result of a damaged, and defective item. In those cases, Haute Mahjong will cover reasonable return shipping expenses.

Any questions regarding your order please contact us at help@hautemahjong.com. We are always happy to help.

Please note that slight variations, minor scratches, or markings may naturally occur during the tumbling and production process and are not considered defects. These characteristics can be more visible on darker tiles and are considered part of the material and finish.

If an item is determined to have a true manufacturing flaw, we will gladly work with you to find a resolution, including a replacement or exchange when available.