Please allow 3-5 business days for order processing in addition to shipping time. Shipping times may vary depending on location and carrier delays.
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
If your order arrives with a manufacturing flaw or damage, please contact us within 7 days of delivery at help@hautemahjong.com. Items must be unused and returned in their original sealed shrink wrap.
Please note that scratches or markings naturally occur during the acrylic tumbling process and can be more visible on darker tiles. These are considered normal and are not classified as flaws.
If your product is determined to have a true manufacturing defect, we will gladly offer a replacement or exchange when available.